Spirit Air Web Site Wrought with Problems

The time has come to make public a nagging issue that has consumed our Ape friend for almost a year. As many of you who know Travel Ape he is a mild mannered, laid back, fun kind of guy that doesn't like to make waves. Most of all he hardly ever gets stressed out about the small things in life. Things like heavy traffic on the highway, the dollar bill that just wont seem to be accepted at the vending machine when buying a soda, or when the browser on the computer freezes up, all meaningless to a fella that takes life smiling along. Well today I saw his breaking point and to that end a discussion must be had.

Most of the travel that Travel Ape does on the east coast of the US is done through Spirit Airlines. The convenience, pricing, etc have always seemed to be perfect. Well in the last 12 months or so it seems that almost every time our Purple Ape friend has used the Spirit Air website some issue pops up. Whether it be the slow response of the web site, growing trend in confusion for navigation, and the big kicker, the seating chart utility has become the equivalent to a master puzzle to be solved. What's even worse is each and every time he ran into an issue and tried to contact customer service he got the same response..."Sorry, we are unable to assist you with issues relating to the website".

So what's the issue Spirit? Why does it seem that each and every day the navigation, functionality, and user experience degrades on your website? Travel Ape has been a big fan for some time of your airline and your company. What's the issue?

With that being said we'd like to maybe suggest to all of you to check out Travel Ape's Discount Airfare section. Why not right. No doubt we've been fans of Spirit for some time, but drastic times call for drastic actions. 

Hopefully Spirit Airlines will see this post and take heed. We certainly hope so.